15 Elm Street PO Box 4 Townsend, MA 01469


Customers may return or exchange any item within 30 days of purchase. Receipt or proof of purchase is required upon return or exchange. Product(s) must be in the same condition as they were on day of purchase, which includes the original packaging and tags. We do offer palatability guarantee for animal food only, where you can return an unused portion of the food for a full refund or exchange of another product. In regards to perishable items such as animal food, hay, treats and/or supplements, customers are required to bring the product back to the store within 7 days of purchase with the original receipt, in the original packaging. If the product is not in the original packaging, we will not offer a refund or exchange.  

After 30 days, customers are no longer eligible for a return or exchange. In addition, sale items and products on clearance are final sale only. Unfortunately, we cannot offer refunds or exchanges for sale items. Gift cards are also nonrefundable. If a product is paid for with a gift card and needs to be returned or exchanged, only store credit will be offered.

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15 Elm Street
PO Box 4
Townsend, MA 01469


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